Right of Revocation
You can cancel a contract within 14 days without giving reasons either in writing (e.g. letter, fax, email), or - if you received your purchase before the deadline - by sending the item back.
The time limit begins after receipt of this policy in text form, but only once the goods have been received (in case of recurring deliveries of similar goods after receipt of the first partial delivery) and also only after our information-related obligations have been fulfilled, under Article 246 § 2 in conjunction with § 1 Sec . 1 and 2 EGBGB, and according to § 312g Section 1 Clause 1 BGB in conjunction with Article 246 § 3 EGBGB.
It is sufficient to send off the goods before this revocation period has ended for these rights to apply.
Returns must be sent to:
Tel 02372 554022
2. Returns procedure
In case of an effective cancellation, the mutually received services are to be returned and any relevant benefits (e.g. interest) relinquished. In case you are unable to return or relinquish to us any services or benefits (e.g. profits generated) either fully or partially, or only in a deteriorated condition, you will be required to pay us equivalent compensation.
For the deterioration of the product and any derived benefits, you must pay compensation only if the benefits or deterioration are due to use of the product other than the usual testing of the product's characteristics and functions. By "testing the product's characteristics and functions", we refer to testing and trying out the goods as would be possible and customary in a retail store.
Transportable items are to be returned at our risk.
You must bear the costs of the return if the delivered goods correspond correctly to the order placed and the price of the returned goods does not exceed an amount of 40 euros or in the case of more expensive purchases if you have not yet paid or fulfilled the first instalment of the contractual fees or services. Otherwise, return costs will be paid by us.
Non-transportable items will be collected at your convenience.
Obligations to reimburse payments must be fulfilled within 14 days. This period begins for you when you send notification of a return, for us once we receive your notification.
End of terms and conditions